Frequently Asked Questions



Welcome to our FAQ page! Here, we’ve gathered your most burning questions. Whether you're curious about our products or the science behind them, you're in the right place. Dive in and discover all you need to know!

What skin types are your products suitable for?

Our products are designed to cater to all skin types, including dry, oily, combination, sensitive, and mature skin. Each product description includes specific details to help you choose the best options for your skin type.

Are your products cruelty-free?

Yes, Lisa Lee is committed to being 100% cruelty-free. We do not test our products on animals, and we ensure that our suppliers adhere to the same standards.

Do your products contain any harmful chemicals?

No, but it’s a nuanced topic. While some people believe that preservatives or alcohol are inherently harmful, these ingredients are sometimes necessary to maintain the stability and safety of our products. Without preservatives, products can degrade chemically, losing their effectiveness, or spoil, which can lead to irritation, toxicity, or unpleasant odors. Preservatives ensure that our products remain effective and safe for use over a certain period.

We meticulously prioritize health and safety by formulating products that do not contain harmful chemicals such as parabens, sulfates, and phthalates. Each ingredient is carefully selected for its safety and effectiveness.

How do I determine which products are right for my skin concerns?

We provide detailed product descriptions and usage guidelines to help you choose the best products for your specific skin concerns. Additionally, you can contact our customer service team for personalized recommendations.

Can I use your products if I have sensitive skin?

It depends on the product. We are committed to providing honest and transparent information about each product’s compatibility with sensitive skin. Clinical tests claiming universal suitability for sensitive skin can sometimes be unreliable, and we refuse to use such tests to mislead our customers.

The compatibility of a product can vary depending on an individual’s skin condition at any given time. To ensure clarity and safety, products that may require caution for sensitive skin will be clearly marked.

Our goal is to provide detailed information, allowing our customers to make the best decisions for their skin.

How should I store my skincare products?

Store your skincare products in a cool, dry place away from direct sunlight. Ensure that lids and caps are tightly closed to maintain product efficacy and shelf life.

Are your products safe to use during pregnancy?

Most of our products are safe to use during pregnancy, but we recommend consulting with your healthcare provider to ensure the safety of all ingredients for your specific situation.

Do you ship internationally?

We currently cater to customers in the USA, Japan, and Korea. We hope to connect with your country very soon!